Rosie's Bed & Breakfast Hanmer Springs

Contacts

Address:
9 Cheltenham Street, Hanmer Springs, Canterbury 7334, New Zealand
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Website:
rosiesbandbhanmer.co.nz

Phone number:
+64 3-315 7095

Categories:
Establishment   Lodging  

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Reviews about Rosie's Bed & Breakfast Hanmer Springs

• Donghee Lee

  31 Jul 2018
  ★ ☆ ☆ ☆ ☆
  Booked and paid for a room but didn't get to stay. Was given a range of reasons, mostly blaming the AA website, and re-directed to Cheltenham House (CH) next door where a room had been arranged for us. Although perplexed as to why we weren't notified even an hour in advance so we could explore other options, we were initially quite pleased at the "upgrade" since CH was a fancier B&B. When we were shown to our new room, however, we were asked not to use any of CH's facilities (lounge area, billiards room, fireplace, etc) since we were not actual guests there. Our room was nice but very cramped, and we had nowhere to sit or cook meals. We weren't very happy with having paid $140 and gotten a small, albeit fancy, room instead of the room, lounge, kitchen and breakfast that was advertised. We also felt like we were imposing on CH whenever we walked through the gardens or hallways. I called Garry, the owner of Rosie's, to explain the situation and asked about the possibility of a partial refund or credit towards another stay with them. He became quite abrupt, told me "I'm losing money with that chalet anyway" and "it's not your fault but it's not my fault either", and the conversation ended with "I'll tell you what. You have my number, so next time you're in the area you can give me a call and I'll give you a deal on one of the rooms". I understand running a business can be stressful and booking errors can happen, but I do think the situation could have been handled a lot better.

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